Upon completion of this course you will be able to:

  • Improve your competitive performance using practical management tools including revenue management and pricing
  • Identify your customers’ changing needs to adjust your business for immediate results
  • Maintain optimum levels of customer service without increasing your costs
  • Analyze changes within the cargo industry and its stakeholders
  • Stay current with the latest business and technological trends
  • The cargo industry and its stakeholders
  • Marketing and sales for cargo
  • Pricing and revenue management
  • Trends in technology
  • IATA’s e-cargo initiatives
  • Optimizing the use of the internet and intranet within your organization
  • Operations and management
  • Cargo trends and forecasts
  • Business processes
  • Industry regulations and their impact

This course is recommended for:

  • Cargo and airline managers
  • Air cargo agents, forwarders, consolidators middle or senior management staff
  • Young graduates aspiring an executive career in the air cargo industry
  • Entry-level regulators and other industry stakeholders